Privacy Policy

Last Updated: August 11, 2023

Freedom Solar LLC and its affiliates (“Freedom Solar,” “we,” “us,” or “our”) have developed this Privacy Policy (this “Privacy Policy” or “Policy”) to explain how we may collect, retain, process, use, share, and transfer your personal data when you interact with us, including when you: purchase, receive, use, or interact with our products and services; visit with us in person or via digital communications platforms; visit freedomsolarpower.com or our other digital services (our “Websites”); use or view our app, which is available on Apple TV(our “App” and together with our Website, our “Digital Products“); apply for a job opportunity; or provide services on our behalf. This Privacy Policy is designed to help you better understand and obtain information about our privacy practices and to help you understand your privacy choices.

If you do not agree with this Privacy Policy, please do not access or use our Digital Products.

FREEDOM SOLAR’S PRIVACY COMMITMENT

Freedom Solar is strongly committed to protecting the privacy of its clients, customers, and partners, as well as those visiting, using, or viewing our Digital Products. This commitment also extends to those communicating with Freedom Solar through telephone calls, electronic mail, text messages, oral communication, and other ways of communicating.

SCOPE OF FREEDOM SOLAR’S PRIVACY POLICY

This Privacy Policy applies to all information we collect about you, information supplied to us by you voluntarily, information that we automatically collect, information we collect through our Digital Products, and information that we collected by, and delivered to us at our request, from trusted third parties. This Policy does not apply to information collected, and used without our involvement and/or knowledge, by any third party, including through any application or content (including advertising) that may link to or be accessible from or on our Digital Products.

DATA CATEGORIES

  • Personal Data: Also known as personally identifiable information (“PII”), this data can identify you or reasonably be used to identify you.
  • Anonymous Data: This data does not identify you and cannot be reasonably used to identify you specifically.
  • Aggregate Data: This data contains information collected from many people and is then combined into anonymous groupings or categories.

HOW FREEDOM SOLAR COLLECTS PERSONAL DATA AND THE PERSONAL DATA COLLECTED

When you interact with Freedom Solar and/or our Digital Products, request information from Freedom Solar, or enter a transaction with Freedom Solar relating to our products or services, Freedom Solar may collect information about you, including your Personal Data as follows:

  • Online Forms: When you complete one of our online forms to request information about Freedom Solar’s products or services, or create an account on our Digital Products, we may collect your name, address or other property information, zip code, telephone number, and email address. We may also collect information sufficient to validate your identity as the party submitting the form, such as IP address, geographic location, information about your device and operating system, and a screenshot or screen recording of the form submission process.
  • Interactions with Freedom Solar: When you contact Freedom Solar by telephone, electronic mail, or other electronic means, we collect identifiers and any other Personal Data you choose to provide (which may include, among other data, name, email address, and zip code).
  • Telephone: When you contact Freedom Solar by telephone, we collect the number you are calling from, and we may also collect your name, address, email address, and information about your energy needs and usage (e.g., your utility bill(s)). If you are a business contact for a commercial client or prospect, we may also collect business personal information. We may record our calls for training and quality assurance purposes.
  • In-person Contact: When an individual either employed by Freedom Solar or affiliated with Freedom Solar contacts you in-person, we collect information such as your name, address, zip code, telephone number, and email address.
  • Social and Online Media: You may choose to interact with Freedom Solar on our active social media platforms and messaging features available through our Digital products, other websites, and digital services. In these interactions, Freedom Solar may collect identifiers such as your screen name, real name, and any information that you choose to provide, such as posts, comments, or feedback that you post or leave on pages, feeds, or inboxes belonging to Freedom Solar. There are areas of our Digital Products and social media platforms that are visible to other users or the public. We recommend that you do not post personal details to these areas of our Digital Products or social media platforms if you do not want such personal details shared with other third parties. YOU ASSUME ALL RESPONSIBILITY FOR ANY LOSS OF PRIVACY OR HARM RESULTING FROM YOUR VOLUNTARY DISCLOSURE OF PERSONAL INFORMATION IN PUBLIC AREAS OR FORUMS.
  • Trade Shows and Similar Events: Freedom Solar may collect personal or business contact information that you provide at trade shows or similar events, including through business card scans or drops. This allows Freedom Solar to contact you or transmit information about Freedom Solar to you.
  • Third-Parties: We may use third parties to measure and target advertisements for us about our products and services that are tailored to your online interests. We allow these third-party companies to use cookies, web beacons, pixel tags and similar technologies to collect certain data and other information about your online activity. This information is used to display advertisements across other websites, mobile applications, social media or online services that you use. We may use third-party service providers to perform business processes on our behalf, including, without limitation, to perform credit checks and process credit card payments, and we may obtain information from these third parties. We may obtain information about you from other third-party sources, including commercially available sources, such as lead vendors, data aggregators, and public databases. This information may include your name, demographic information, utility usage information, interests, and publicly observed data, such as online activity.
  • Testimonials: When you provide a testimonial to Freedom Solar for us to publish on our Digital Products or in marketing materials, we collect and may publish images of you, audio and/or video recordings, and identifiers that may include your name, address, zip code, telephone number, email address, and information about your experience with Freedom Solar products and services.
  • Applications: When you sign up for, or use, a Freedom Solar application or service, we collect the Personal Data you provide to create a profile or account, generate a quote or estimate, provide payment information, or receive information about the performance of your system or other Freedom Solar products. This may include identifiers such as your name, address, zip code, telephone number, and email address, as well as the financial information you provided to us and information about your solar usage.
  • Information About Your Solar Usage: When you purchase a solar system from Freedom Solar, you provide us with Personal Data about yourself and your household or give us access to information about the use of the solar system by your household. This information may include identifiers such as your name, location of the installation, energy produced by the system, energy utilized (energy demand), or the time of day when the energy is utilized. This data is incorporated into our monitoring system and used for various purposes, such as to monitor the performance or your system and to provide you services you have agreed to receive (e.g., system maintenance).
  • Surveys: If you respond to surveys issued by Freedom Solar, we collect identifiers such as your email address, name, and any information you provide in response or relating to the survey. We may disclose information relating to the survey to third parties, we will do so in non-identifying, aggregated form. We may disclose your feedback about the performance of an independent dealer or installer to that independent dealer or installer in identified fashion.
  • Financing: If you request information from us or one of our preferred lenders about securing financing for the purchase of products or services from us, we may, on behalf of such lenders, collect information such as your (and your co-borrower’s) name, address, information about products purchased, contact information, proof of identity, financial history, credit history, employment and income information, and utility bills. For more information regarding how lenders may use your Personal Data, please review their separate privacy policies and/or notices.
  • Payments: When you make a payment to us, either directly or through one of our approved service providers, we collect information necessary to process the transaction and validate your identity. This may include identifiers such as your name, contact information, and, depending on the payment methodology, your payment card information (card number, security code, expiration date, or bank account information). When you use a Freedom Solar affiliated service provider to make a payment, your use of the service is subject to that service provider’s terms and conditions and privacy notice.
  • Employment Opportunities: If you apply for employment with Freedom Solar, we may collect information such as your contact information, proof of identity and authorization to work, employment and education history, including information in a resume or CV, references or other information included in a voluntary background check or driving record search, and information about you contained in any related communications, including a cover letter.

HOW FREEDOM SOLAR USES THE PERSONAL DATA WE COLLECT

We may use the information we collect from you to support our business relationships, comply with legal and financial obligations, and to facilitate our legitimate business interests, including:

  • To personalize users’ Digital Products browsing experience;
  • To allow us to better serve you in responding to issues and inquiries;
  • To provide you the information (including sales and marketing information), notifications, services, products, support, or transactions you request or that we believe may interest you;
  • To market, sell, and deliver to you the products and services that you are interested in;
  • To analyze and improve our Digital Products and the safety and security of our products and services to better serve you;
  • To inform us as to how we may contact you;
  • To communicate with you, including to provide you with information or schedule consultations about your transactions, products or services, to discuss, schedule or confirm maintenance on your solar system or process warranty claims, about marketing, promotional offers or surveys, and about product safety;
  • To process transactions;
  • To enforce our Digital Products terms and conditions in effect from time to time, legal obligations and rights, and contractual rights (e.g., the collection of debt);
  • To monitor the performance of your solar system and provide you with maintenance or troubleshoot issues with your solar system;
  • To analyze and improve the safety, and security of our products and services;
  • In the event of a merger, sale, or other transfer event, transfer your Personal Data in our possession to the acquiring party;
  • To comply with relevant legal and regulatory requirements;
  • To contact you, including through phone calls, electronic mail, postal mail, and via text message;
  • If you consent to text communications, to send you text messages you about products and services that we believe may be of interest to you;
  • To provide your information to authorized contractors and other third parties so that they may directly contact you about work ancillary to your solar system;

To provide your information to certain non-profit or advocacy organizations with whom we have a relationship to keep you informed about opportunities to become active in support of solar in your community;

  • To evaluate your job applications; and
  • For any other purpose for which you consent.

We may combine the information we collect with publicly available information and information we receive from our affiliated companies, business partners, and other third parties. We may use that combined information to enhance and personalize your experience with us, to communicate with you about products, services, and events that may be of interest to you, for promotional purposes, and for other purposes described in this Privacy Policy and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it.

HOW FREEDOM SOLAR STORES YOUR INFORMATION

Your information may be transferred to or stored on servers in any country where Freedom Solar and its affiliates conducts business, which may include outside of the United States. By using our Digital Products, products, or services, or otherwise providing information to us, you understand that information from or about you or your use of our products and services may be transferred to and/or stored in countries outside of your country of residence.

COOKIES AND OTHER AUTOMATED TECHNOLOGY

Freedom Solar’s Digital Products may use cookies, pixel tags, and other analytical tools to gather non-identifying information from your computer or mobile device and internet connection. We may combine this information with other information in our possession or that we receive from third parties to contact you about our products and services, including through phone calls, text messages, electronic mail, or regular mail. These technologies collect the following information about you from your browser whenever you access or use our Digital Products:

  • Web Browsers: We gather non-identifying information from your computer and internet connection of the sort that web browsers, depending on their settings, may make available. That information includes your Internet Protocol (IP) address, operating system, browser type and version number, and the locations of the web pages you view right before arriving at, while navigating, and immediately after leaving, our Digital Products. Such collection helps provide information on traffic data and location data, date and time of access, frequency and other communication data, details of referring websites’ actions, and patterns.
  • Cookies: We may collect some information from you using a “cookie,” which is a string of information that a site caches or stores on your computer, and your browser provides to our Digital Products, each time you submit a query to our Digital Products. Freedom Solar may use cookies to, among other things, identify repeat visitors, determine the journey users take on our Digital Products, and evaluate the effectiveness of our marketing campaigns. Cookies also allow us to present information to you in a more effective and meaningful manner by allowing us to understand which of our campaigns or products or services may be most likely to appeal to you and present them to you automatically. You can choose to turn off cookies through your browser settings. Please refer to your browser’s instructions or help screen to learn more about cookies.
  • Web Beacons: We may use technology known as “web beacons” to collect web information, which is an object that is embedded in a webpage. It is usually invisible to you but allows site operators to check whether you have viewed a particular web page or email communication. We may place web beacons on pages of our Digital Products.
  • Data Analytics: We may use third-party data analytics service providers such as Google Analytics to measure the web traffic on different parts of our Digital Products in order to improve it. Google Analytics, which anonymously tracks users who have JavaScript enabled, uses technical tools like first-party cookies and JavaScript code to collect information about your interactions with our Digital Products. The tracking information may include detailed data about what you do on the Digital Products, such as the web pages you visit and for how long, and our Digital Products you visited directly before and after coming to our Digital Products. In addition, first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) are used to report how your ad impressions, use of ad services, and other interactions are related to visits to our Digital Products. We use information from Google Analytics to administer and update the Digital Products, assess whether our users match the expected demographics, and determine how key audiences are navigating the content. Google may retain and use, subject to the terms of its Privacy Policy, information collected in your use of the Google Analytics Information Disclosures and Sharing. Google Analytics offers website visitors the ability to prevent Google from recording, processing, and using the data generated by the Google Analytics cookie. You may opt-out by downloading and installing the browser plug-in available through Google.
  • Cross-Device Tracking: We may use data analytics companies, advertising networks, or social media companies, and features offered by data analytics services or the Facebook Pixel, to engage in “cross-device tracking,” which occurs when platforms, publishers, and advertising technology companies try to connect a consumer’s activity across smartphones, tablets, desktop computers, and other connected devices. The goal of cross-device tracking is to enable companies to link a consumer’s behavior across devices.
  • Social Media Plug-Ins: We may use social media plug-ins on our Digital Products from companies like Twitter, Facebook, YouTube, and LinkedIn to enable you to easily share information with others. We use the information collected from the plug-ins to learn about your interests and to help us better understand how to serve you. This information may include your preferences about how to contact you or further develop a business or professional relationship with you, your product or marketing preferences, and demographic data. The social media plug-ins may allow these companies to receive Personal Data about you and your visit to our Digital Products. When you visit our Digital Products, the operators of the social media plug-ins place cookies on your computer that enable them to recognize you on their websites after you have visited our Digital Products, or that enable them to add the information collected from your visit to our Digital Products with your prior activity on those websites. We do not control what information is collected by the social media plug-ins or the information practices adopted by those social media companies. For more information about social media plug-ins from social media websites, you should refer to those companies’ privacy and data sharing statements.

PERIODIC COMMUNICATIONS

Freedom Solar may send periodic communications to our customers and prospective customer and respondents to surveys or other submission forms for the purpose of distributing information about our products and services, company news and updates, promotions, and other opportunities. By emailing privacy@freedomsolarpower.com, you may opt-out of receiving such communications at any time.

SECURITY

We take reasonable precautions and implement appropriate security measures, internal policies, and procedures to protect against the loss, misuse, and alteration of the information under our control. However, neither people nor security systems are foolproof. Therefore, while we use reasonable efforts to protect your information, we cannot guarantee its absolute security. Any unauthorized access to or use of our Digital Products or information collected and maintained by our communications should be immediately brought to our attention by sending us an email at privacy@freedomsolarpower.com.

THIRD PARTY DISCLOSURE

Except as disclosed herein, Freedom Solar does not sell, trade, or otherwise transfer to outside parties your Personal Data. However, your Personal Data may be shared with affiliates, agents, contractors, service providers, and trusted third parties that provide tools and other assistance for the operation and maintenance of our Digital Products and to support our products and services so long as they demonstrate commitment to the safekeeping of this information.

In addition:

  • We may provide non-personally identifiable visitor information to third parties for marketing, advertising, or other uses.
  • We may share or transfer personal information if we enter a business transaction such as a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our assets, or in preparation for any of these events in accordance with applicable laws.
  • We may disclose Personal Data if we believe that any of our products or services are being used to commit unlawful acts; if disclosure of information is required to comply with applicable laws or regulations or with a court or administrative order or will help to enforce any applicable terms of use; to protect your safety or security, including the safety and security of property that belongs to you; to protect the safety and security of our Website; to enforce our Digital Products terms and conditions in effect from time to time, or other agreements; or as otherwise permitted by applicable laws.
  • We may also share your Personal Data with third parties based on your consent.
  • Third parties may unlawfully intercept or access transmissions of your Personal Data.

Therefore, although we employ reasonable safety and security standards to protect your information, we do not promise, and you should not expect, that your Personal Data or private communications will remain private.

Our Digital Products may contain links to other Internet sites. We encourage all our partners, contributors, and third parties to implement policies and practices that respect the privacy of our users. However, Freedom Solar is not responsible for the privacy practices or the content of such web sites. Our policy only addresses the use and disclosure of Personal Data we collect from you. To the extent that you disclose your Personal Data to other parties, whether they are linked from our Digital Products, different rules may apply to their use or disclosure of the Personal Data you disclose to them. Because we do not control the privacy policies of third parties, you are subject to the privacy customs and policies of that third party. We encourage you to ask questions before you disclose your Personal Data to others.

YOUR RIGHTS TO YOUR PERSONAL DATA

Questions or Concerns. If you have any questions or concerns or to exercise your rights described in this Privacy Policy, you may contact us as described in the “Contact Us” section below.

Personal Data Rights. Generally. You may exercise on your behalf or on behalf of another for whom you are authorized the following personal data rights, subject to certain exemptions and limitations: the right to confirm whether we are in procession of your Personal Data; the right to correct inaccuracies in your Personal Data, taking into account the nature of the Personal Data, and the purpose for processing such information; the right to delete your Personal Data; the right to obtain a copy of your Personal Data in a portable and readily-usable format; and the right to opt-out of the processing of your Personal Data for the purpose of targeted marketing, sale of your information, or consumer profiling for lawful purposes, if applicable.

Applicable State Laws. Various jurisdictions within the United States have enacted privacy and data protection laws, rules, and regulations requiring certain disclosures and providing certain privacy rights regarding the personal information we collect, use, disclose, or share. Freedom Solar commits to follow all such laws, rules, and regulations to the extent they are applicable to our customers, business, or operations.  

Dependent on your state of residence, you may have the following rights regarding your personal information:

  • The right to know and access the personal information we collect, use, disclose, or share;
  • The right to obtain a copy of the personal information in a portable format;
  • The right to correct inaccuracies in the personal information;
  • The right to request deletion of the personal information, subject to exceptions;
  • The right to opt-out of the sharing of the personal information;
  • The right to limit the use or disclosure of sensitive personal information unless otherwise allowed by law; and
  • The right to be free from discrimination for exercising the above rights.

For additional information on whether these rights may apply to you, or to exercise these rights, please send an email to privacy@freedomsolarpower.com or write us at:

Freedom Solar LLC
Attn: Legal Department, Privacy Rights
4801 Freidrich Ln, Suite 100
Austin, TX 78744

California Residents. Although Freedom Solar does not currently conduct residential solar installation operations in California, from time to time we may inadvertently collect the Personal Data of California residents. California residents have certain rights with respect to personal data about them we have collected. If you are a California resident, you may exercise the following rights regarding your Personal Data, subject to certain exceptions and limitations: right to access the Personal Data we have collected about you and learn how we collect this information, our purpose in collecting it, and the types of parties we may have disclosed it to; right to delete your Personal Data; and right to opt-out of our sale(s) of your Personal Data, if applicable. The right not to receive discriminatory treatment for the exercise of the relevant privacy rights conferred by the California Consumer Privacy Act at Civil Code § 1798.100. If you are a resident of California, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Data by Freedom Solar to a third party for the third party’s direct marketing purposes. This right granted to California residents applies only to their activities within the State of California. To make such a request, or to opt-out, please send an email to privacy@freedomsolarpower.com or write us at:

Freedom Solar LLC
Attn: Legal Department, Privacy Rights
4801 Freidrich Ln, Suite 100
Austin, TX 78744

CHILDREN’S PRIVACY

Our Digital Products is designed and intended for adults. By accessing and/or using our Digital Products, you represent that you are at least eighteen years old. If we obtain actual knowledge that a user is not at least eighteen years of age, we will promptly delete information associated with that user.

In all events, our Digital Products is not intended for, and we do not knowingly collect information from or otherwise market our website or other materials to children under thirteen years of age. If you are a parent or guardian of a child under the age of thirteen and believe that he or she has disclosed Personal Data to us, please contact us as described in the “Opt Out & Deletion of Information” section below. You may review and request the deletion of your child’s Personal Data or prohibit the further use of such information.

OPT OUT & DELETION OF INFORMATION

You may request to have your Personal Data deleted from our database or opt-out from all Freedom Solar correspondence in the following ways:

You can send email to: privacy@freedomsolarpower.com.

You can write to us at:

Freedom Solar LLC
Attn: Legal Department, Privacy Rights
4801 Freidrich Ln, Suite 100
Austin, TX 78744.

HOW LONG DOES FREEDOM SOLAR KEEP YOUR PERSONAL DATA?

Freedom Solar keeps your Personal Data for as long as necessary for the purposes mentioned in this Privacy Policy, including for the fulfillment of our contractual and legal obligations and for as long as you do not opt-out of communications from us or request that we delete your Personal Data. We may also process and retain information for other purposes, if and/or for as long as the law allows us to retain it for certain purposes. This includes defense against possible legal claims.

If you request that we delete your Personal Data in accordance with the provisions outlined above, we’ll do our best to carry out your request as soon as possible, but we cannot promise deletion will occur within a specific timeframe. In addition, there may be circumstances where we will not be able to honor your request. For example, if you request 100% deletion, we may still need to retain certain personal information to complete a transaction you initiated, to comply with legal and/or regulatory obligations, to notify you of product, service, or safety issues, to service your already-installed solar system or energy storage device(s), if we become aware of abuse or other violations of our Website terms and conditions in effect from time to time, or for other permitted purposes. If you request that we delete your Personal Data, it may affect our ability to provide you with products and services.

TERMS AND CONDITIONS OF USE AND NOTICES

If you choose to visit our Digital Products, your visit and any dispute over privacy is subject to this Privacy Policy and our website terms and conditions from time to time, including limitations on damages, arbitration of disputes, and application of the law of the State of Texas.

POLICY CHANGES

We reserve the right, in our discretion, to supplement, or change this Privacy Policy and implement new or revised privacy policies from time to time. The most recent version of our Privacy Policy can be found on our Digital Products. The date this Privacy Statement was last updated is at the top of this page. We therefore recommend that users visit this website regularly to learn more about the information we process. If we materially change the way we process users’ information or if we need to notify our users of a material change to the information we hold about them, we will contact those users by emailing such users or otherwise notifying them in writing.

By continuing to access our Digital Products or our other products and services, or do not opt out of sales and marketing communications, after changes to this Privacy Policy become effective, you agree to be bound by the terms of the revised Privacy Policy.

CONTACT US

We are of course happy to respond to questions from our customers regarding this Policy or the use or processing of their Personal Data by Freedom Solar. You may contact privacy@freedomsolarpower.com, and we’ll do our best to answer your questions as soon as possible.

LEGAL DISCLAIMER

Freedom Solar, as opposed to any of its officers, employees, or agents in their personal capacities, is solely responsible for all content and information that we post on our Digital Products.

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SMS Terms and Conditions

Last Updated: September 24, 2024

By opting in to this SMS/texting program, you’ll receive updates from Freedom Solar LLC (“Freedom Solar”, “we”, “us”, or “our”) about our products, services, promotions, and important company news. Messages may include, among other things, information about solar installations, energy savings, special offers, and scheduled appointments.

To stop receiving text messages from a specific Freedom Solar text messaging program, text STOP or END to the number from which its text messages are being sent. You will then receive confirmation of your opt-out of that text messaging program. If you want to join again, just text START.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at customerservice@freedomsolarpower.com or by calling 1 (833) 500-0014.

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and to us from you. The number of Freedom Solar text messages that you receive may vary depending on your project.
If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Message Frequency
The number of Freedom Solar text messages that you receive may vary depending on your project.

Cost
Message and data rates may apply to each text message sent or received in connection with Freedom Solar text messages, as provided in your mobile telephone service rate plan (please contact your mobile telephone carrier for pricing plans), in addition to any applicable roaming charges. Freedom Solar does not impose a separate fee for sending Freedom Solar text messages.

How to Opt-Out
To stop receiving text messages from a specific Freedom Solar text messaging program, text STOP to the number from which its text messages are being sent. You will then receive confirmation of your opt-out of that text messaging program.

Privacy
Please visit www.gofreedompower.com/privacy-policy to access Freedom Solar’s privacy policy, which applies to this policy.

Support/Help
To request more information, text HELP to the You may also receive help by calling our customer support at number or by emailing customerservice@freedomsolarpower.com.

Contact Us
If you have questions regarding these SMS Terms and Conditions, please contact us through Customer Service at customerservice@freedomsolarpower.com or by calling us at 1 (833) 500-0014.

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