If you happen to miss the initial call from our design specialist, no worries at all! We completely understand life gets busy.
Our dedicated design team will make several attempts to connect with you and review the proposed design:
- They will call you up to 5 times over a span of three days in the morning and evening.
- If they don’t reach you on the first call, they’ll send an email with your attached design. You’re welcome to reply back to this email to approve your solar array.
- If we’re unable to to reach you after 5 phone calls, we’ll leave you a voicemail letting you know we’re moving forward with the original design developed based on the site assessment data. This initial design is carefully crafted to maximize solar production on your home.
Please don't hesitate to call us back directly if you see a missed call or email—we really want to hear your feedback! Our goal is a design optimized for your home and preferences.
